Team Services: Empowering Team Performance
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Team Services: Empowering Team Performance

The Challenge

Our IT client had an organisation responsible for operations across Asia. The group was operating well, and each leader was delivering against plan.

However, the leader felt the team was not working well across organisational boundaries and was not driving performance enough as an entire team.

He asked us to help his team examine itself, identify how it was operating, and ramp up performance in the future.

“Individually, our leaders were performing well but were operating independently. I thought we could drive more performance if we operated better as a team. “Operations Leader

Results

Work started with a Team (re)Purpose workshop with a focus on purpose and team routines.
This was followed by a series of bespoke interventions with the team to help them achieve their goals.

“The first workshop helped us change our focus as a team and started a process of empowering the team to perform without always having my direct involvement. ”Operations Leader

team_collaboration

Shifted focus of team to spend more time on strategy and talent.

organisation_structure

Restructured work to empower team decision making.

operations

Built new routines for team to change how it operated.

Approach

  • To prepare, we started with a set of diagnostic interviews to understand how the team was operating today and identify challenges it was facing in the future.
  • Our first workshop helped the team define its broader purpose and priorities. The team also redefined how it operated to support these priorites.
  • Subsequent workshops used our Team Excellence framework and some leadership development modules to accelerate performance of the team.
growth_readiness growth_readiness

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